Customer Service Engineer
hace 6 meses
It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.
Customer Service Engineer, technical support to customers within the After-Sales department for the equipment supplied
Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow and make a green footprint - join the team in creating a better future for us on our planet.
We focus on hiring the best people, wherever they may be in the world. We pride ourselves on the flexibility we offer to our employees and are committed to building a workforce that can grow with the company. Siemens Gamesa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
In our culture of trust, we focus on empowerment, diversity and continuous learning. Valuing our people is what makes us one global team, with our colleagues’ safety at the heart of our organization.
How to contribute to our vision- Technical support to clients (on site and remote), contractors and technicians to resolve the incidents of all the teams (PV Inverters, BESS and PCS Equipment, MV Cell, MV Transformers,)- Coordination with contractors and technicians- Knowledge in communication networks, refrigeration systems, power electronics, interpretation of electrical diagrams, MV equipment, electrical switchgear- RCA analysis of repetitive incidents- Technical Assistance to field for incidents of level 3 or of high importance- Remote follow-up of the general operation of teams with the ability to prevent future errors- Training at all levels (basic and advanced) of all the solutions provided by GaE.- Coordination with Engineering depatment for improvements requests and retrofits
What you need to make a difference- 3 years experience on a similar role- Bachelor’s degree in Electronics or Electrical Engineering- Office Package, Jira, VPNs- English level B2 or Higher- Adaptability, proactive- Time Management and prioritization
In return of your commitment we offer you- Become a part of our mission for sustainability: Clean energy for generations to come- A global team of diverse colleagues who share passion for renewable energy- Trust and empowerment to make your own ideas reality- Personal and professional development to grow internally within our organization- Flexible working hours as well as home-office- Attractive remuneration package- Local benefits such as subsided lunch, employee discounts and much more
Empowering our people
How do you imagine the future?
Our global team is on the front line of tackling the climate crisis, reducing carbon emissions - the greatest challenge we face.
Severely disabled applicants are encouraged to reach out to us. We have inclusive recruiting processes specifically for severely disabled persons in Germany and we do our utmost to tailor working spaces to suit your individual needs.
In cases of severe disability, applicants who are equally qualified will be given preferential consideration.
- Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits._
- We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working._
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