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Sales Representative

hace 2 meses


San Fernando, Cádiz, España Mass Markets A tiempo completo
About the Role

Mass Markets is seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales Representative, you will be responsible for interacting with customers to understand their needs and provide solutions that meet their expectations.

Key Responsibilities
  • Customer Interaction: Handle inbound and outbound customer contacts in a courteous, timely, and professional manner.
  • Sales and Account Management: Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  • Issue Resolution: Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner.
  • Account Management: Research systems to find missing information, coordinate with other departments to resolve issues as applicable, and utilize systems and technology to complete account management tasks.
  • Documentation and Processing: Accurately document and process customer orders in appropriate systems.
  • Compliance and Escalation: Follow all required scripts, policies, and procedures, and escalate customer issues to the appropriate staff and managerial for resolution as needed.
Requirements
  • Age and Education: Must be 18 years of age or older and have a high school diploma or equivalent.
  • Communication and Organizational Skills: Excellent organizational, written, and oral communication skills.
  • Technical Skills: Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and basic understanding of Windows operating system.
  • Reliability and Attendance: Highly reliable with the ability to maintain regular attendance and punctuality.
  • Customer Service Orientation: Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Team Orientation and Adaptability: Strong team orientation and ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
Preferred Qualifications
  • Experience: One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal Work Experience: State or Federal work experience.
Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.