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Customer Service Representative
hace 2 meses
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Mass Markets team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Handle inbound and outbound customer contacts in a professional and courteous manner.
- Resolve customer issues and concerns in a timely and effective manner.
- Utilize knowledge base and training to accurately answer customer questions and provide solutions.
- Document and process customer interactions in accordance with company policies and procedures.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Meet or exceed performance metrics and quality standards.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of Microsoft Office Suite and Windows operating system.
- Ability to type swiftly and accurately (20+ words per minute).
- Highly reliable with the ability to maintain regular attendance and punctuality.
- One year of experience in customer service, technical support, or sales in a contact center environment.
- State or Federal work experience.
We offer a competitive compensation package, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Conditions of Employment- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
