Platform Security Specialist
hace 2 semanas
**About Us**
Kudelski Sa, a leading provider of cybersecurity solutions and services, is seeking a highly skilled Platform Security Specialist to join our Managed Detection and Response department.
**Your Mission**
As a key member of our team, your mission will be to provide best-in-class services to our clients by accompanying them in the management of their security devices and continuously improving our processes and operations capabilities.
**Responsibilities**
• Manage the configuration and monitor the health of customer's security devices, acting as the main escalation point for client requests such as service requests, change requests or operational incidents.
• Follow vendors' roadmaps to leverage the platform's new features, define upgrade strategies for devices, and ensure proper roll-out to customers.
• Serve as a subject matter expert for other teams internally to drive continuous improvements and new services implementations.
• Participate in building and maintaining Standard Operations Procedures to manage security devices or empower Tier 1 and 2 analysts.
• Build up and maintain an in-depth knowledge of our products and services portfolio.
**Requirements**
• Understanding of the business and environment of our customers.
• Frequent contacts with customers at both technical and managerial levels.
• Internal transversal interactions with various groups (Operational Analysts, Security Device Engineers, Integration Engineers, DevOps Engineers...).
**What We Offer**
As a Platform Security Specialist at Kudelski Sa, you will have the opportunity to play an active role in helping us provide customers with the best experience through their journey into our Managed Detection and Response service and ultimately make our customer's lives more secure.
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