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Platform Security Specialist
hace 2 meses
Kudelski Security is a leading provider of cybersecurity solutions and services, dedicated to protecting data, processes, and systems for companies and organizations worldwide. As a division of the Kudelski Group, we leverage our expertise in securing digital content and fighting piracy to deliver best-in-class services to our clients.
Your MissionAs a member of our Managed Detection and Response team, your mission will be to help us provide exceptional services to our clients by accompanying them in the management of their security devices and continuously improving our processes and operational capabilities. You will play a key role in making our customers' lives more secure.
Key Responsibilities- Device Management: Manage the configuration and monitor the health of customers' security devices, acting as the main escalation point for client requests such as service requests, change requests, or operational incidents.
- Platform Optimization: Follow vendors' roadmaps to best leverage the platform's new features, define upgrade strategies for devices, and ensure the proper rollout to customers.
- Subject Matter Expertise: Serve as a subject matter expert for other teams internally to help drive continuous improvements and new service implementations.
- Standard Operations Procedures: Participate in the effort of building and maintaining Standard Operations Procedures to manage security devices or to empower Tier 1 and 2 analysts.
- Product Knowledge: Build up and maintain an in-depth knowledge of our products and services portfolio.
You will:
- Understand the business and environment of our customers.
- Frequently interact with customers at both technical and managerial levels.
- Collaborate with various internal groups, including Operational Analysts, Security Device Engineers, Integration Engineers, and DevOps Engineers.
Your goal is to contribute to Kudelski Security's mission of providing customers with the best experience through their journey into our Managed Detection and Response service and ultimately making our customers' lives more secure.
