Managed Services Engineer
hace 6 días
Ntt is a leading provider of IT services and solutions, renowned for its technical excellence and innovative approach to delivering value to its clients and society.
Job SummaryWe are seeking a highly motivated and skilled Managed Services Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for providing proactive support to our clients, ensuring the smooth operation of their IT systems and infrastructure.
Key Responsibilities- Monitor and Maintain IT Infrastructure
Monitor client infrastructure and solutions to identify potential issues and prevent downtime.
Identify and Resolve Technical IncidentsInvestigate and resolve technical incidents and problems in a timely and efficient manner, ensuring minimal disruption to clients.
Provide Proactive SupportProvide proactive support to clients, including routine maintenance activities, patching, and configuration changes.
Communicate EffectivelyCommunicate effectively with clients, both verbally and in writing, to ensure clear understanding of issues and resolutions.
Collaborate with Team MembersCollaborate with team members to ensure seamless handover of tasks and effective resolution of incidents.
Continuously Improve ProcessesIdentify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
Requirements- Strong Technical Skills
Strong technical skills, including knowledge of IT infrastructure, networking, and operating systems.
Excellent Communication SkillsExcellent communication skills, both verbal and written, to effectively interact with clients and team members.
Ability to Work Under PressureAbility to work under pressure, prioritizing tasks and managing multiple projects simultaneously.
Continuous LearningCommitment to continuous learning, staying up-to-date with industry trends and best practices.
What We OfferNtt offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and welcome applications from candidates from diverse backgrounds.
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