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Managed Services Engineer
hace 2 meses
We are seeking a highly skilled Network Engineer - Managed Services to join our team at NTT DATA. As a key member of our managed services team, you will be responsible for providing proactive and reactive support to our clients' IT infrastructure and systems.
Key Responsibilities- Monitor and manage client infrastructure and solutions to ensure optimal performance and availability.
- Identify and troubleshoot technical issues and problems, and implement solutions to resolve them.
- Provide first-line support for standard and low-complexity incidents and service requests.
- Contribute to the development and implementation of process improvements and automation opportunities.
- Collaborate with cross-functional teams to ensure seamless service delivery and high client satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- CCNA or equivalent certification.
- Minimum 1 year of experience in network administration and support.
- Strong knowledge of network protocols, devices, and management tools.
- Excellent communication and problem-solving skills.
NTT DATA is a leading global IT services provider, committed to helping clients innovate, optimize, and transform for long-term success. We invest heavily in research and development, and have a diverse team of experts in over 50 countries.
