Customer Experience Representative
hace 7 días
Rover is a leading pet care platform that connects pet owners with trusted and reliable pet sitters and dog walkers. Our mission is to make it easier for people to experience the love and companionship of pets.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our pet owners and pet care providers.
Key Responsibilities- Handle customer inquiries and issues via multiple channels, including messaging and API, ensuring friendly and efficient resolution.
- Meet and exceed individual and team performance expectations.
- Treat customers as part of our community, demonstrating a passion for exceptional service.
- Take initiative to identify process improvements and contribute to the team's success.
- Collaborate with internal teams and stakeholders to address complex issues and improve overall customer experience and safety.
- Adhere to company policies, procedures, and guidelines while maintaining professionalism and integrity.
- Support ad-hoc projects and initiatives as needed.
- 1 year experience in customer support or call centers, where handling inquiries, complaints, and providing solutions was a primary responsibility.
- Ability to convey information clearly and effectively to customers and team members, both verbally and in writing.
- Customer-focused approach and driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.
- Comfortable working according to given daily schedule and availability to work Saturdays and Bank Holidays on rotation basis.
- Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming.
- Quick learner: ability to ramp up quickly and act on feedback constructive.
- Flexible. Everything can change very quickly and you know how to adapt.
- Love being part of a dynamic team in a growing company.
- Punctual attendance and reliability.
- Adaptability to Change.
- Fluent level of English and German is required.
- Must reside in Spain.
- Available to start in mid-September.
- Competitive compensation.
- Permanent contract.
- Pension Plan.
- Meal tickets through Cobee.
- Generous PTO Allowance.
- Private health insurance.
- Discounted Gym Membership.
- Bring your dog to work (and unlimited puppy time).
- Monetary help for adopting a dog plus yearly credit to use on our platform.
- Grab snacks, fresh fruit, in our kitchen to keep yourself going.
- Regular team activities, including happy hours, game nights, and more.
-
Customer Experience Representative
hace 4 semanas
Barcelona, Barcelona, España dsm-firmenich A tiempo completoCustomer Experience RepresentativeBarcelona, SpainAs a Customer Experience Representative you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, customers, planning and other internal stakeholders as...
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls,...
-
Customer Service Representative
hace 3 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls,...
-
Customer Service Representative
hace 2 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize customer journeys across all B2C and B2B channels.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer...
-
Customer Service Representative
hace 2 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize customer journeys across all B2C and B2B channels.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer...
-
Customer Experience Representative
hace 4 días
Barcelona, Barcelona, España Tdcx A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key ResponsibilitiesProvide timely and effective support to customers via phone,...
-
Customer Experience Representative
hace 4 días
Barcelona, Barcelona, España Tdcx A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their customers.Key ResponsibilitiesProvide timely and effective support to customers via phone,...
-
Customer Service Representative
hace 4 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
-
Customer Service Representative
hace 4 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-focused...
-
Customer Service Representative
hace 4 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesHandle and close inbound calls to achieve quarterly sales...
-
Customer Service Representative
hace 4 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesHandle and close inbound calls to achieve quarterly sales...
-
Customer Experience Representative
hace 4 días
Barcelona, Barcelona, España PLP Group A tiempo completoAbout PLP GroupPLP Group is a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services. Our mission is to simplify life by delivering customized solutions that meet the unique needs of our clients.Job SummaryWe are seeking a highly skilled and multilingual Customer Experience Representative to join...
-
Customer Experience Representative
hace 4 días
Barcelona, Barcelona, España PLP Group A tiempo completoAbout PLP GroupPLP Group is a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services. Our mission is to simplify life by delivering customized solutions that meet the unique needs of our clients.Job SummaryWe are seeking a highly skilled and multilingual Customer Experience Representative to join...
-
Customer Service Representative
hace 7 horas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize unforgettable experiences for customers across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-driven Dutch Customer Service Specialist to join our team. As a Customer Service...
-
Customer Service Representative
hace 3 horas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsCustomer Labs is a global provider of human experiences for the digital world. We design, deliver, and optimize unforgettable experiences for customers across all B2C and B2B customer journeys.Job SummaryWe are seeking a highly motivated and customer-driven Dutch Customer Service Specialist to join our team. As a Customer Service...
-
Customer Service Representative
hace 6 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.Job SummaryWe are seeking a highly motivated and customer-centric Dutch Customer Service...
-
Customer Service Representative
hace 6 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout Customer LabsWe are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.Job SummaryWe are seeking a highly motivated and customer-centric Dutch Customer Service...
-
Customer Experience Representative
hace 6 días
Barcelona, Barcelona, España Olala Homes A tiempo completoAbout Olala HomesWe are a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style.Your RoleWe are seeking a dynamic, creative and passionate Customer Care...
-
Customer Experience Representative
hace 6 días
Barcelona, Barcelona, España Olala Homes A tiempo completoAbout Olala HomesWe are a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style.Your RoleWe are seeking a dynamic, creative and passionate Customer Care...
-
Customer Support Representative
hace 6 días
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative for our Electric Vehicle Technology department. As a key member of our Customer Labs team, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide timely and effective support to...
