Technical Support Specialist

hace 3 días

Sevilla, Sevilla, España Fortinet A tiempo completo
Job Title: T-354 Advanced Support Engineer

Fortinet is expanding its EMEA technical support teams and seeking a passionate Advanced Services Engineer to deliver exceptional technical support to high-profile customers in the region.

We require candidates with strong problem-solving skills, the ability to identify and resolve issues in a timely manner, and excellent communication skills.

As a member of the Advanced Services Team, you will build and maintain long-term technical relationships with customers, providing best-in-class technical solutions.

You will work closely with research and development groups, sales teams, and regional support teams in a fast-paced environment.

Key Responsibilities:

  • Advanced troubleshooting on Fortinet products
  • Track, maintain, and prioritize technical cases
  • Manage customer communications and expectations
  • Build and maintain long-term technical relationships with customers
  • Participate in customer conference calls and face-to-face meetings
  • Reproduce customer environments on lab equipment
  • Develop best practices deployment and troubleshooting documentation

Attributes Requirements:

  • Strong understanding of data networking protocols
  • Effective communication and customer handling skills
  • Experience in security products and technologies

Fortinet is a leading provider of cybersecurity solutions, and this role offers a unique opportunity to work with a talented team and make a meaningful impact in the industry.

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