Head of Strategy and Commercial Operations

hace 5 días

Madrid, Madrid, España Visa A tiempo completo
Job Description

Company Overview

Visa is a leading global payments technology company, facilitating over 259 billion transactions annually across 200 countries and territories. Our mission is to connect the world through innovative, convenient, reliable, and secure payments networks, empowering individuals, businesses, and economies to thrive.

Job Summary

We are seeking an experienced Head of Strategy and Commercial Operations to join our team. As a key member of our leadership team, you will be responsible for developing and executing the cluster strategy, driving sales pipeline growth, and ensuring the cluster meets or exceeds financial and scorecard goals.

Key Responsibilities

  • Strategy (50%):
    • Translate, shape, and execute the Visa Europe strategy at a cluster/country level, driving sustained revenue growth, client retention, regulatory engagement, and industry leadership.
    • Work in partnership with Corporate Strategy and Corporate Development teams to build strategic frameworks and content influencing functional/divisional strategies and acquisition opportunities.
    • Develop thought leadership to drive cluster growth, including country strategy, board presentations, global business reviews, and strategic support for business development.
    • Collaborate with Commercial/Business Development Teams and stakeholders on strategic components for individual Client RFP responses.
    • Lead the orchestration of cluster business planning cycles, linking Multi-year Strategic Outlook (MSO) to Annual Operating Plan (AOP) to Quarterly Business Reviews (QBR).
  • Sales/Commercial Operations (30%):
    • Own and proactively manage the overall sales pipeline for the cluster, working with Country Managers, AEs, and BD teams to develop joined-up plans ensuring pipeline meets or exceeds targets and data is of high quality.
    • Foster a strong sales and performance mindset and culture across the cluster.
    • Capture and prioritize client feedback to inform strategy and commercial priorities.
    • Act as the lead point of contact with the Sales Excellence team for sales-related queries and analysis.
    • Help devise sales training strategies and support required for the cluster.
  • Other Responsibilities (20% or as required):
    • Client Engagement:
      • Provide direct client engagement to support strategy development, RFPs, or wider industry engagement.
      • Partner with the RMD/Country Managers to create Visa content for Client Councils.
    • Governance:
      • Define and implement key cluster governance, including cluster leadership meetings, leadership team offsites, and sales pipeline reviews.
      • Own content for the cluster Quarterly Business Reviews (QBR) and assist in creating content for Monthly Business Reviews (MBR).
      • Promote a culture of continuous improvement and efficiency in driving governance simplification, enabling high-quality decision-making, and aligning to wider corporate governance.
    • Cluster Operations:
      • Be responsible for key cluster operational activities, including development of content for executive visits.
      • Provide ad-hoc leadership support for RMD on an exceptional basis.
      • Consult on quality of workforce data to identify data gaps and issues.
      • Prepare for and manage internal audits and risk registers.
    • Performance Insights:
      • Identify regional business performance targets and KPIs with the RMD for the Region and align with the Europe Hub.
      • Plan strategic investment and secure approvals to set and achieve regional targets.
      • Be the key customer for the central data performance CoE, validating data points and insights provided to ensure they meet required quality.
    • Leadership:
      • Direct line management of the cluster strategy and commercial team in alignment with Visa's leadership principles and people leader responsibilities.
      • Part of cluster leadership team, strategizing and implementing measures to drive performance of the team and consistently nurture excellence.

Qualifications

We are seeking a highly experienced professional with:

15 or more years of experience with a Bachelor's Degree and Advanced Degree (e.g., Masters, MBA, JD, or MD).In-depth experience in a commercial and strategy role within the broader payments industry or adjacent sectors where technology features strongly.Leadership of an enterprise or commercial functions of a business where the development and deployment of the digital and customer agenda is a key driver of success.Strong financial and commercial acumen, with evidence of detailed revenue forecasting capabilities, financially literate with an excellent understanding of risk management.Self-starter who thrives in a fast-paced environment and can lead and drive results independently.Experience working in a multi-national, multi-cultural, diverse, and highly-matrixed organization with the ability to make an impact and gain immediate respect and credibility.Ability to organize and manage multiple priorities.Outstanding problem-solving and analytical skills with the ability to drive findings into strategic imperatives.Experience building, leading, and developing high-performing teams.Ability to work collaboratively with executives from Visa's clients and partners to leverage Visa's products and services in order to build broader payments solutions and enhance client relationships.Commercially astute with experience working in a global matrix organization with the ability to navigate complex structures and empower decision-making locally.A hands-on approach to all activities with real passion and high levels of energy.Agile and comfortable adapting to different environments.Creative and resourceful in overcoming barriers and unexpected roadblocks.Courageous in spirit, driving change through innovation.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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