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Director of Food and Beverage Operations
hace 2 meses
Job Title: Director of Food and Beverage Operations
Job Summary:
Hilton Barcelona is seeking a highly experienced and skilled Director of Food and Beverage Operations to lead our Food and Beverage department. As a key member of our management team, you will be responsible for directing and organizing the activities of the Food and Beverage departments, including the Kitchen, Banquet Operations, Restaurants, Room Service, and Bars.
Key Responsibilities:
- Plan and direct the functions of administration and planning of the Food and Beverage department to meet the daily needs of the operation.
- Clearly describe, assign, and delegate responsibility and authority for the operation of the various food and beverage subdepartments such as room service, restaurants, banquets, kitchens, stewards, etc.
- Monitor and, when necessary, develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result.
- Participate with the chef and restaurant managers in the creation and merchandising of attractive menu designs to attract a predetermined customer market.
- Implement effective controls of food, beverage, and labor costs among all subdepartments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations, including achieving budgeted revenue and labor expenses.
- Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotions.
- Maximize food and beverage department profitability.
- Regularly review and evaluate the degree of customer satisfaction of the individual outlets, including banquet service, to recommend new operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
- Investigate and resolve food quality and service complaints.
- Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
- Ensure compliance with all Hilton Hotels Corporation policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
- Hire, train, supervise, develop, discipline, and counsel all food and beverage management team members according to HHC policies and procedures.
Requirements:
- Thorough knowledge of food and beverage operations, including foods, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Ability to walk, stand, and/or bend continuously to perform essential job functions.
- Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Leadership skills and demonstrable experience managing teams.
What We Offer:
- Access to the employee discount website where you can find a wide variety of attractive offers on well-known brands in any field such as technology, travel, fashion, home, etc.
- Discounts on Hilton worldwide.
- Training Plan and access to company-run training courses through our Hilton University platform.
