Fraud Prevention Specialist
hace 3 días
About the Role:
The Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behavior.
Key Responsibilities:
- Fraud Detection and Investigation: Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms.
- Risk Management: Assess the risk associated with publishers' activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant.
- Payment Monitoring: Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities.
- Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
Requirements:
- Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
- Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
- Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
What We Offer:
Awin is a dynamic and innovative company that offers a range of benefits and opportunities for professional growth and development.
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