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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a Dutch speaker with excellent English proficiency, you will be responsible for delivering outstanding customer support via phone, email, and chat.
You will address inquiries related to products, order management, technical troubleshooting, and other customer service requests. Your excellent problem-solving and communication skills will enable you to work closely with internal teams to escalate and resolve complex customer issues in a timely manner.
Additionally, you will maintain effective communication with customers to ensure a positive experience and high satisfaction. Your ability to provide insights and feedback on recurring customer issues will be invaluable in enhancing service quality and improving processes.
Requirements:- Native Dutch speaker with B2/C1 English proficiency.
- Must currently reside in Madrid and be available for on-site work during the initial six weeks.
- Previous experience in customer service is advantageous.
- Excellent problem-solving and communication skills.
- Ability to work independently after the training period and deliver remote support effectively.
- Detail-oriented with strong organizational abilities.
- Comfortable using technology and quickly learning new systems.
- Hybrid work setup: On-site for the first 6 weeks, transitioning to remote work afterward.
- Competitive salary with opportunities for career advancement.
- Comprehensive training to ensure your success.
- Work in a diverse and dynamic environment.
- Supportive and collaborative team culture.
