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Customer Service Representative

hace 2 meses


Fuengirola, Málaga, España Energy Nordic A tiempo completo
About the Role

Energy Nordic is seeking a highly motivated and organized Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer experiences and supporting our expanding customer base in Nordic languages.

Key Responsibilities
  • Manage and respond to customer inquiries and concerns in a timely and professional manner.
  • Identify and assess customer needs to achieve satisfaction and build sustainable relationships.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Meet personal and team targets for customer service and call-handling performance.
  • Handle customer complaints and provide appropriate solutions and alternatives within established time limits.
  • Keep accurate records of customer interactions and process customer accounts.
  • Follow established communication procedures, guidelines, and policies.
Requirements
  • Experience in customer service is an advantage.
  • Fluent English is a must - written and verbal.
  • Proficiency in Danish, Swedish, or Norwegian is required.
  • Eager to learn with excellent communication skills.
  • Ability to work in a team in a busy environment.
What We Offer

We provide comprehensive training and support to ensure your success in this role. You will have opportunities for growth and development within the company, and we offer a competitive benefits package.

We are an equal-opportunity employer and welcome diversity in the workplace.