Community Engagement Specialist

hace 2 semanas

Madrid Centro, Madrid, España OPPO A tiempo completo

Job Summary: As a Community Coordinator for OPPO, you will be responsible for fostering a vibrant and engaged community of OPPO users and enthusiasts in Spain. Your role will involve managing online and offline communities, creating engaging content, and acting as a liaison between the brand and its community members. You will work closely with marketing, product, and customer service teams to ensure a positive experience for all community members.

Key Responsibilities:

  1. Community Outreach: Engage with OPPO's community members across various platforms, monitor and respond to community feedback, questions, and concerns in a timely manner. Organize and participate in community events, both online and offline, such as meetups, webinars, and launch events.
  2. Content Development: Develop and share engaging content tailored to the community's interests, including articles, videos, polls, and contests. Collaborate with the creative team to produce visual content that resonates with the community. Manage a content calendar to ensure consistent and relevant postings.
  3. Community Growth Strategies: Develop strategies to grow and expand OPPO's community presence. Identify and engage with potential brand ambassadors and influencers. Monitor community metrics and report on growth, engagement, and feedback trends.
  4. Customer Advocacy: Act as the voice of the community within OPPO, sharing insights and feedback with relevant teams. Work closely with customer service to address community issues and improve user experience. Advocate for community needs and suggestions in product development discussions.
  5. Relationship Building: Build and maintain strong relationships with key community members, influencers, and partners. Collaborate with local and regional teams to support community activities and initiatives.
  6. Reporting and Analytics: Track and analyze community engagement metrics, providing regular reports to the management team. Utilize data to make informed decisions and improve community engagement strategies. Stay updated on industry trends and competitors' community activities.

Requirements:

  1. Experience: 2+ years of experience in community management, social media management, or a related field, or you have created and run a community group in the past and achieved great results.
  2. Skills: Excellent written and verbal communication skills. You can speak and write English fluently. Strong understanding of social media platforms and community management tools. Creative thinking and problem-solving skills. Ability to work independently and as part of a team. Strong organizational abilities.
  3. Personal Attributes: Passionate about technology and the OPPO brand. Energetic, outgoing, and enjoys engaging with people. Detail-oriented with a strong focus on delivering quality work.

Additional Requirements:

  1. Willingness to travel for community events and meetups as needed.
  2. Flexible working hours, including occasional weekends or evenings for events.

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