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About the Role
As a Senior Business Analyst at Novartis, you will play a critical role in supporting project delivery and Health Authority Inspections across regions. Reporting to the Medical Operations Head in DD&IT Development, you will partner with Business Stakeholders and DDIT Strategic Business Partners to prepare for and execute inspections, analyze demand, propose and evaluate solutions, and potentially deliver projects.
Key Responsibilities
- Support the preparation and execution of internal audit and external inspections in region for Development IT
- Collaborate with Country DDIT Heads on demand planning and technology strategy within region
- Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions
- Potentially spend up to 50% of time executing solution implementation according to technology and delivery strategy for business systems, platforms, and processes
- Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates
- Deliver products according to strategy and with reusability, ensuring on-time, within-budget, compliant, secure, and quality delivery of portfolio
- Ensure services, solutions, platforms, and products are fit for purpose and achieve desired business value and impact
- Follow governance structure for projects, operations, etc. with right stakeholder representation
- Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area
- Follow DDIT practices to drive agility, speed, efficiency, and effectiveness, ensuring adherence to Security and Compliance policies and procedures
Requirements
- University degree in Informatics, Computer Sciences, business, or similar, or relevant experience
- Project Methodologies (Agile - Scrum training) and GxP Validation training
- Operations standards (ITIL) and Quality, compliance adherence
- Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset
- Spanish language proficiency (reading, writing, and communication) is required
- At least 10+ years of relevant experience in IT Service Management or related roles
- ITIL Foundation Certification would be an added advantage
- Experience in supporting Business Applications
- Proficiency in using ITSM tools and platforms, such as ServiceNow, etc.
- Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders
