Cinema Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Village Roadshow A tiempo completo
About Village Roadshow

Village Roadshow is a leading entertainment provider with a rich history dating back to 1954. We are committed to delivering exceptional guest experiences and are seeking a talented individual to join our team as a Guest Experience Manager.

Role Overview

The Guest Experience Manager is responsible for ensuring outstanding guest experiences at our cinema site. This involves managing the site's operations, collaborating with the Senior leadership team, and implementing processes and communications that align with our company's guest-centric vision and values.

Key Responsibilities
  • Guest Experience: Deliver exceptional customer service, handle customer feedback and complaints, and optimize service recovery.
  • Operational Excellence: Ensure site presentation, technical standards, cleanliness, and staff presentation are exceptional.
  • People Management: Develop, coach, and train site employees, improve employee retention rates, and foster a positive environment.
  • Financial Management: Support the General Manager to ensure the financial success of the site.
  • Inventory Management: Manage site inventory, reconcile physical stock with system stock, and ensure accurate processing of stock movements.
Requirements

We are looking for someone who is passionate about delivering exceptional customer service, developing and leading teams, and driving operational excellence. The ideal candidate will have:

  • Experience within the hospitality industry at a supervisory level.
  • A high level of customer service experience.
  • Strong written and verbal communication skills.
  • A Level 2 First Aid Certificate and RSA Certificate.
What We Offer

We are a fun, energetic, and collaborative team who thrive on being a social and hardworking team. We also offer fantastic entertainment discounts to feed that movie addiction.


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