Technical Support Specialist
hace 1 semana
We are seeking a highly skilled Technical Support Lead to join our Customer Service & Support organization at Microsoft. As a trusted advisor to our largest and most strategic customers, you will play a critical role in delivering world-class customer support outcomes.
**Key Responsibilities:**
- Act as a technical expert, providing strategic guidance to account teams and Customer Success Account Managers (CSAMs) on complex technical challenges.
- Develop and implement strategic programs to deliver exceptional customer support experiences.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Manage highly complex escalated problems involving a broad range of technical issues.
**Requirements:**
- Deep knowledge of Cloud technologies, including Azure, Identity, M365, CoPilot, Security, and Management.
- Strong domain knowledge and ability to make progressive and thoughtful strategic proposals.
- Excellent communication and influencing skills, with the ability to engage with senior executives.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
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