Technical Support Specialist

hace 1 semana


Cuevas del Almanzora, Almería, España Microsoft A tiempo completo
About the Role:

We are seeking a highly skilled Technical Support Lead to join our Customer Service & Support organization at Microsoft. As a trusted advisor to our largest and most strategic customers, you will play a critical role in delivering world-class customer support outcomes.

**Key Responsibilities:**

  • Act as a technical expert, providing strategic guidance to account teams and Customer Success Account Managers (CSAMs) on complex technical challenges.
  • Develop and implement strategic programs to deliver exceptional customer support experiences.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Manage highly complex escalated problems involving a broad range of technical issues.

**Requirements:**

  • Deep knowledge of Cloud technologies, including Azure, Identity, M365, CoPilot, Security, and Management.
  • Strong domain knowledge and ability to make progressive and thoughtful strategic proposals.
  • Excellent communication and influencing skills, with the ability to engage with senior executives.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.


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