Fraud Handling Specialist

hace 2 semanas

Madrid, Madrid, España Awin A tiempo completo
About the Role

We are seeking a highly skilled Fraud Handling Specialist to join our team at Awin. As a key member of our compliance team, you will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.

Key Responsibilities
  • Investigate publishers on the Awin and ShareASale networks to ensure compliance with network Terms and Conditions, Code of Conduct, and Client Program Terms.
  • Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud.
  • Perform regular audits throughout the publisher lifecycle to identify and address anomalies and gather evidence.
  • Maintain detailed records of fraudulent activities and take proper action where necessary, following our sanction process.
  • Communicate findings to relevant stakeholders and develop and implement advanced fraud investigation strategies to improve fraud monitoring capabilities.
Requirements
  • A minimum of 2 years' experience in customer service and/or fraud investigations.
  • Relevant experience in an online setting, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
  • Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
  • Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
  • Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
  • Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
  • A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
What We Offer
  • A flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
  • A monthly allowance to cover part of your running costs.
  • Support in setting up your remote workspace appropriately.
  • An international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally.

We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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