Head of Customer Value Delivery

hace 1 día


Madrid, Madrid, España Mercell A tiempo completo
Job Title: Head of Customer Value Delivery

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Our goal is to create a seamless experience for public buyers and visionary suppliers to come together and make great deals easier to achieve.

Job Summary

We're seeking a highly skilled and experienced leader to join our team as the Head of Customer Value Delivery. As a key member of our organization, you will be responsible for leading a team of Service Delivery Specialists across four countries, ensuring the successful implementation and integration of our SaaS solutions.

Key Responsibilities
  • Lead and develop a team of Service Delivery Specialists to deliver high-quality service and a customer-centric approach.
  • Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.
  • Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.
  • Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.
  • Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.
Requirements
  • Experience in leading teams and managing projects.
  • Fluent in English and at least one of the following languages: Norwegian, Swedish, Danish, and/or Dutch.
  • Strong leadership, collaborative, and positive mindset and approach.
What We Offer

As a fast-growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans, pension plans, paid parental leave, social happenings, and competitive salary packages.

Please visit our website to learn more about our perks, benefits, and culture.



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