Head of Customer and Commercial Technology

hace 3 días

Madrid, Madrid, España Iaggbs A tiempo completo
Job Title:

Head of Customer and Commercial

Job Summary:

We are seeking a highly skilled and experienced Head of Customer and Commercial to lead our technology team in delivering business outcomes, value, and services that meet expectations on quality, cost, and performance.

Key Responsibilities:
  1. Become a trusted partner to the business and own the relationship with business directors/product owners/sponsors for the product area.
  2. Define the product vision and roadmap aligned to business and technology strategy, plans, and priorities.
  3. Work in partnership with Enterprise Architecture to define a 3-5 year technology strategic roadmap for Customer & Commercial products.
  4. Ensure strategic plans are actioned and funding is secured through financial planning process.
  5. Agree the strategic themes, portfolio vision, and backlog, and EPICs as part of a Lean Portfolio Management process to agree the expected outcomes during the year.
  6. Create the framework to size (resource and budget), shape (Dev, DevOps, DevSecOps) and populate the product team(s) to ensure that product vision and roadmap can be delivered.
  7. Determine and monitor delivery approach, i.e. requirements require a Solution Delivery (Large Solution) and/or Product Delivery (Essential) approach.
  8. Lead the product team to ensure it focuses on delivering business outcomes, value, and services that meet business expectations on time to market, quality, cost, and performance.
  9. Ensure that the performance of the product team is demonstrated through KPIs that measure relevancy (e.g. NPS), usage (e.g. transaction volumes), value (e.g. story points), and performance (e.g. etc.).
About IAG Tech:

IAG Tech provides world-class IT solutions to IAG's operating companies, which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL, and Vueling.

We are part of International Airlines Group, one of the world's leading airline groups, with 598 aircraft flying to over 270 destinations, carrying more than 120 million passengers each year.

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