Medical Information Associate Dutch Language Specialist
hace 2 días
About Primevigilance
We are a specialized mid-size pharmacovigilance service provider with a strong commitment to excellence and customer satisfaction. Our team is dedicated to providing high-quality support to our pharmaceutical and biotechnology partners, and we are looking for a skilled Medical Information Associate with Dutch language expertise to join our team.
Job Summary
We are seeking a Medical Information Associate with Dutch language expertise to support our Medical Information team in handling initial adverse event and medical information inquiries. The successful candidate will provide approved responses to medical enquiries from external customers, accurately identify, document and report adverse events/side effects, and ensure that all medical information enquiries are tracked and fully documented within the Medical Information database.
Key Responsibilities
- Provide approved responses to medical enquiries from external customers, including call handling in French and English.
- Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
- Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Provide management with regular updates regarding project status and metrics concerning enquiries.
- Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.
Requirements
- Life science / bio medical background - healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
- Customer service or call centre experience preferred.
- Comfortable receiving enquiries by phone.
- Ability to perform out-of-hours service if required.
- Time and issue management, delegation, organization and multitasking skills with good attention to detail.
- Strong interpersonal and communication skills.
- Advanced English skills, both verbal and written.
What We Offer
- Training and career development opportunities internally.
- Strong emphasis on personal and professional growth.
- Friendly, supportive working environment.
- Opportunity to work with colleagues based all over the world, with English as the company language.
Our Core Values
- Quality
- Integrity & Trust
- Drive & Passion
- Agility & Responsiveness
- Belonging
- Collaborative Partnerships
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