Product Strategist

hace 5 días

Barcelona, Barcelona, España Dnv A tiempo completo

About the Role:

We are seeking a highly skilled Product Strategist to lead the implementation and maintenance of our ServiceNow product. As a key member of our team, you will be responsible for ensuring the successful delivery of ServiceNow projects and collaborating with stakeholders to achieve business objectives.

Key Responsibilities:

  1. Project Delivery Leadership: Lead the delivery of ServiceNow projects, ensuring alignment with concurrent initiatives across other project teams within the organization.
  2. Requirement Gathering and Backlog Management: Gather requirements, manage the product backlog, and validate business priorities and needs.
  3. Vision and Roadmap Development: Support the development of vision and roadmap with the program manager, ensuring alignment with business goals and strategic objectives.
  4. Stakeholder Communication: Act as the primary contact between stakeholders and development teams to ensure clear communication and understanding.
  5. ServiceNow CSM Module Implementation: Oversee the design and implementation of the ServiceNow Customer Service Management (CSM) module, ensuring it meets business requirements and industry standards.
  6. Stakeholder Collaboration: Work with internal and external stakeholders, including consulting teams, to maximize product value.
  7. Continuous Improvement and Maintenance: Lead the continuous development, deployment, and maintenance of ServiceNow capabilities in CSM to improve customer service operations and overall customer satisfaction.

Requirements:

Education:
- Bachelor's or master's degree in computer science, Information Systems, Business Administration, or related field.
- ServiceNow Certified Implementation Specialist (CISCSM) certification.

Experience:
- Minimum of 3 years of experience as a Product Owner or similar role, focusing on ServiceNow and Customer Service Management.
- Experience supporting Customer Service, Sales Support, Technical Support, or Contact Center units.
- Proficiency with Agile / Scrum methodologies and tools.

Technical and Functional Knowledge:
- Strong hands-on experience with ServiceNow, particularly in the Customer Service Management module.
- Proficiency in managing workflows, business rules, UI policies, and other ServiceNow components.
- Deep understanding of customer service processes and case management best practices.
- Experience in implementing and optimizing customer service solutions.

Other Skills:
- Excellent communication skills with the ability to work effectively with cross-functional teams.
- Strong analytical and problem-solving abilities.
- Proven track record of managing complex projects and delivering high-quality results.

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