Ethernet and Optical Transmission Specialist

hace 4 semanas

Barcelona, Barcelona, España Colt Technology Services A tiempo completo

Position Overview:

As a key member of our team, you will be responsible for the proactive monitoring, troubleshooting, and resolution of faults across a vast European Ethernet and optical infrastructure. Your expertise will ensure that we meet our product SLAs, providing exceptional support up to the 3rd level.

Key Responsibilities:

  • Monitor and diagnose issues across our extensive network infrastructure, ensuring swift resolution in line with service level agreements.
  • Leverage your knowledge of Optical and Ethernet networks to enhance service delivery.
  • Participate in a rotating 24/7 shift schedule to maintain network reliability.
  • Develop a comprehensive understanding of customer-specific networks and services.
  • Act as the primary point of contact for customers, delivering professional and timely support.
  • Foster strong relationships with key partners and vendors to facilitate seamless operations.
  • Coordinate tasks with other teams, including Field Maintenance and Technical Assistance Centre, to ensure efficient service delivery.
  • Maintain accurate records of incidents and resolutions using our Fault Management System, providing updates as necessary.
  • Identify and implement solutions for recurring issues within IP and Ethernet networks.
  • Generate technical reports for customer inquiries regarding root cause analysis.
  • Manage software upgrades in collaboration with vendors and internal teams.

Essential Qualifications:

We are looking for candidates with direct experience in Transmission Services and Technologies, including:

  • Strong troubleshooting skills in areas such as MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, and PDH.
  • Experience with transmission equipment and management systems from vendors like Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, and Accedian.
  • Understanding of the provisioning and maintenance of IP, Ethernet, and Optical services across backbone networks.
  • Excellent knowledge of LAN (Ethernet) products.
  • Familiarity with network management systems such as Netcool, SMARTS, CiscoWorks, InfoVista, and TACACS.
  • Experience collaborating with global providers and field operators on technical issues.

Desired Skills:

  • Logical approach to fault diagnosis and resolution.
  • Ability to manage complex technical situations calmly and professionally.
  • Exceptional customer service skills, with the ability to address specialist requests effectively.
  • Strong communication skills, capable of engaging with internal and external stakeholders.
  • Fluency in English; proficiency in a second European language is a plus.

Additional Information:

At Colt Technology Services, we are committed to investing in our people. We provide opportunities for skill development, learning pathways, and accreditation to help our employees excel in their roles. We embrace diversity and inclusion in the workplace.

We offer competitive salaries, incentive plans, and a comprehensive benefits package, including:

  • Flexible dress code.
  • Volunteer days to support community initiatives.
  • 39-hour work week with additional leave options.
  • Life insurance, private health insurance, and pension plans.
  • Access to a virtual business school for continuous learning.
  • Business mentoring and support.
  • An international work environment with a diverse workforce.

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