Transmission Network Engineer
hace 5 días
We are seeking a highly skilled Transmission Network Engineer to join our team at Colt Technology Services. As a key member of our network operations team, you will be responsible for ensuring the smooth operation of our pan-European Ethernet and optical infrastructure.
Key Responsibilities- Proactively monitor, troubleshoot, and resolve faults across our network infrastructure, adhering to product SLAs.
- Collaborate with internal and external stakeholders to identify and resolve complex technical issues.
- Develop and maintain a deep understanding of our customers' bespoke networks and services.
- Provide exceptional customer service, acting as a single point of contact for all customer issues.
- Build and maintain relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain accurate records of events throughout a fault duration, utilizing our Remedy-based Fault Management System.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Identify, plan, and implement solutions for recurring problems on IP and Ethernet networks.
- Generate technical reports for customer RFO/RCA requests.
- Direct experience in Transmission Services and Technologies, including MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC, SDH, PDH.
- Proven working experience with vendors such as Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts, Ciena, Accedian.
- Understanding of provisioning and maintaining IP, Ethernet, and Optical services across Backbone Networks.
- Excellent knowledge of LAN (Ethernet) based products.
- Experience with Network Management and Support systems such as Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- A logical approach to fault finding and troubleshooting.
- Ability to control and coordinate complex technical situations in a calm and professional manner.
- Excellent customer-facing skills, dealing with specialist requests regarding overall solutions and not limited to a single technology.
- Customer-focused and able to communicate effectively with all required parties, including internal/external network partners and customers.
- Fluent in English, with a second European language an advantage.
Colt is a growing business that invests in its people. We offer skill development, learning pathways, and accreditation to help our people perform at their best, regardless of role and location. We support diversity and inclusion in the workplace and have signed the Diversity Charter.
We offer competitive salaries and incentive plans, a range of benefits, and local rewards packages. We recognize the importance of a work-life balance and offer flexible working arrangements.
Some benefits include:
- Relaxed dress code.
- Two days annually to spend on volunteering opportunities.
- 39 hours working week and additional days off as per Colt's collective bargaining agreement.
- Benefit package including life insurance, private health insurance, and pension plan.
- Lunch vouchers or childcare vouchers.
- Access to a virtual business school for ongoing learning.
- Business mentoring.
- International environment with employees from over 35 different nationalities.
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