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Our Opportunity
Zurich Insurance is seeking a highly skilled FCRS Operations Manager to join our team. As a key member of our Financial Crime Risk Services (FCRS) team, you will play a critical role in delivering a transformation program to centralize Zurich Group's Financial Crime controls.
Your Role
Key Responsibilities:- Lead a team of high-performing professionals, providing guidance on training, development, and performance management.
- Develop and maintain effective relationships with internal and external stakeholders, ensuring seamless service delivery.
- Identify and assess risks, providing insights on mitigation and management strategies.
- Understand and align with the risk appetite and tolerance for areas of responsibility.
- Lead assurance activities, validate findings, and document results.
- Negotiate solutions with internal and external stakeholders to address problems and issues.
- Analyze complex problems and develop effective solutions.
- Conduct root-cause analysis and recommend actions to prevent recurrence and improve delivery standards.
- Ensure delivery standards are met or exceeded, supporting the evolution of service standards.
As a FCRS Operations Manager, you will:
- Drive operational excellence, ensuring prompt, accurate, and dependable service delivery.
- Pursue cross-functional projects to ensure technology infrastructure aligns with operating models and business plans.
- Monitor and review team performance, ensuring compliance with risk and compliance policies.