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Physical Security Systems Specialist
hace 2 meses
Job Summary:
The Physical Security Systems Analyst is responsible for monitoring and maintaining various security systems related to physical security in Iron Mountain Data Centers. This role involves configuring, installing, maintaining, and upgrading security systems hardware and software, as well as providing operational support for the organization's physical security systems and peripheral equipment.
Key Responsibilities:
- Monitor and maintain security systems hardware and software, including access control, CCTV, biometric, asset, and visitor management systems.
- Configure and install new security systems and equipment, and upgrade existing systems as needed.
- Provide operational support for physical security systems and peripheral equipment, including troubleshooting and resolving technical issues.
- Collaborate with site security management to ensure smooth physical security operations at applicable IMDC facilities.
- Coordinate with vendors to assist with project executions while adhering to IMDC standards.
- Proactively monitor the health of security systems and respond to issues in accordance with our incident management policy.
- Process requests assigned to Physical Security Systems in the ServiceNow queue.
- Actively respond to physical security incidents, especially those related to system functions.
- Provide support to local management in relation to new installs and customer builds.
- Assist with internal and external audits, working in conjunction with security and compliance personnel to ensure accurate results.
- Coordinate annual PM testing of all sites in scope.
- Track performance of maintenance agreements and other vendor agreements.
Requirements:
- 2+ years of physical security systems experience.
- Detailed technical knowledge working with systems such as Honeywell ProWatch, Avigilon, Traka, Iris ID, Morpho Manager, and ServiceNow.
- Low voltage wiring and installation experience is preferred.
- Ability to build and maintain successful working relationships through effective communication.
- Proficient in communication within all levels of the organization, including customers.
- Strong organizational and prioritization skills.
- Strong security and customer service mindset.
- Fluent in English and local language, both speaking and writing.
- Experience in a problem-solving role with a systematic approach is preferred.
- Strong computer skills and basic knowledge of networking and IT concepts.
- Able to work effectively in a fast-paced and growing environment.
- Security clearance via Government or other agency background check may be required for customer support.
