UX Design Operations Manager

hace 1 semana

Barcelona, Barcelona, España Daniel J. Edelman Holdings A tiempo completo
Job Title: UX Design Operations Manager

We are seeking a highly skilled UX Design Operations Manager to join our team at Daniel J. Edelman Holdings. As a key member of our product operations team, you will play a crucial role in enhancing the efficiency and effectiveness of our product operations, with a special focus on user research and the integration of tracking tools.

Key Responsibilities:
  1. User Research & Insights:
    Assist in planning, coordinating, and conducting user interviews to gather insights on product usage, pain points, and potential improvements. Analyze qualitative data from user interviews and other research methods, providing actionable recommendations to the UX and product teams. Collaborate with senior team members to develop user personas, journey maps, and other documentation that inform product development and user experience strategies.
  2. Tracking & Analytics Tools Support:
    Support the implementation and management of tracking tools such as Mixpanel and UserSnap, ensuring accurate data collection and reporting. Work closely with product managers and UX designers to define key metrics and assist in setting up tracking for new features. Regularly monitor and report on data trends, helping to identify opportunities for product enhancements and operational efficiencies.
  3. Process Optimization & Collaboration:
    Assist in the optimization of product operations processes, contributing ideas to streamline workflows and reduce bottlenecks. Facilitate communication between product teams, UX, and engineering to ensure alignment and smooth execution of projects & support ticket management in JIRA. Support the documentation of best practices, tools, and processes, ensuring that teams are equipped with the necessary resources to achieve their goals.
Qualifications:
  1. Required: Bachelor's degree in Design, Data Analytics, or related fields; Master's degree advantageous.
  2. Minimum 3 years' experience in design operations, product design, or user research.
  3. Proficient in tracking and analytics tools (e.g., Mixpanel, UserSnap).
  4. Skilled in design software, particularly Figma.
  5. Proven track record in Design Quality Assurance.
  6. Well-versed in user research methods such as interviews, surveys, and usability tests.
  7. Analytical acumen, capable of transforming data into strategic actions.
  8. Outstanding project management abilities, adept at juggling multiple priorities in a dynamic setting.
  9. Superior communication and teamwork skills, comfortable interfacing with various departments and management levels.
  10. Knowledge of agile methodologies and tools (Jira, Trello) is beneficial.

At Daniel J. Edelman Holdings, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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