Team Lead

hace 4 días

Madrid, Madrid, España Mygwork A tiempo completo
About the Role

This position is with Mygwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

Job Summary

We are seeking a highly skilled Team Lead - Fraud Prevention Specialist to join our team. As a key member of our fraud prevention team, you will be responsible for preventing and detecting fraudulent activities from publishers and partners in our affiliate marketing network and on our various online platforms.

Key Responsibilities
  • Assume full responsibility for reviewing new publisher registrations and communications to ensure compliance and authenticity.
  • Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
  • Establish a robust monitoring system to detect anomalies for proactive fraud detection/prevention.
  • Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
  • Develop and implement comprehensive fraud detection and prevention measures and tools.
  • Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
  • Establish and maintain strong working relationships with colleagues within Awin to gather fraud prevention requirements from clients and partners and prioritize these according to business needs.
  • Establish an accurate documentation process in order to have all team actions available for future reference.
  • Set up a process to proactively report anomalies to relevant stakeholders and implement actions and recommendations for action.
  • Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
  • Act as the contact person when it comes to revising existing valid documents such as the T&C, the code of conduct or best practices on a recurring basis.
  • Provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements
  • Fluency in English is mandatory, knowledge of German is advantageous.
  • A minimum of 5 years' experience in Affiliate Marketing fraud prevention and/or fraud investigations is mandatory.
  • Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
  • Leadership skills: at least 2 years of experience in leading a team of at least five people.
  • Client Service Excellence: demonstrates exceptional client service skills with a proven track record of proactive engagement.
  • Time Management and Adaptability: possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
  • Multitasking in a Dynamic Environment: capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
  • Ownership and Accountability: shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
  • Positive Collaborator: maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
  • Technical Proficiency: demonstrated skill in using the MS Office suite, especially MS Excel, Power BI and Tableau.
  • A strong willingness to learn and adapt to innovative technology systems, network tools, and processes is essential.
  • A deep understanding of how AI/ML/LLM works to identify anomalies and make predictions.
  • A passion for working at the forefront of technology and innovation in fraud detection/prevention.
  • A working knowledge of Asana, AdPolice, IPQS and other fraud detection/management tools is highly favourable, indicating the ability to handle complex data analysis and visualization tasks effectively.
About Mygwork

Mygwork is proud of our dynamic, social and inclusive culture. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences.

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