Content Delivery Specialist
hace 4 semanas
Dow Jones is seeking a highly skilled Content Delivery Manager to join our Risk & Research Services team. This team provides bespoke solutions for organizations seeking to understand the risk of doing business with entities and individuals. Our Risk & Research Services team comprises three global teams: Due Diligence, Managed Services, and Content Curation.
Key Responsibilities:
- Ensure client requests are correctly received, processed, and delivered in a timely manner.
- Collaborate with and support the Risk & Research Services team, Product, Sales, vendors, and clients.
- Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider's deliverables.
- Contribute to the onboarding and support of clients, including the creation, maintenance, and testing of guidelines and tools that will support the team.
- Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.
- Provide support for Factiva, including web maintenance and, when necessary, creating/updating expert searches and trending topics.
- Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.
- Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
- Support training of future members of staff.
- Write and proofread Due Diligence reports when required.
- Support R&C with translation services as and when required.
Requirements:
- Research skills and creativity in the pursuit of sources.
- Current news awareness and solid news judgment.
- Boolean search knowledge.
- Excellent English writing skills.
- Fluency in English and at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean.
About Dow Jones:
Dow Jones is a leading provider of business and financial news, data, and analytics. We are committed to providing our clients with the highest quality information and services. Our team is dedicated to delivering exceptional results and exceeding client expectations.
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