Operations Director
hace 3 días
At Merlin Digital Partner, we are seeking an experienced Operations Director to lead our global operations and drive business growth. As a key member of our team, you will be responsible for ensuring operational efficiency, optimizing processes, and contributing to the company's expansion.
Key Responsibilities:- Global supervision of operations related to Kit Digital, ensuring efficiency and compliance with operational and financial objectives.
- Coordination of various operational processes, including client acquisition, file processing, customer experience, and solution quality.
- Management of teams located in the Tenerife branch, including hiring, training, and developing talent.
- Identification and implementation of improvement initiatives to increase operational efficiency.
- Monitoring and improvement of unit economics associated with the operation.
- Preparation of reports and presentations for management.
- Degree in computer engineering or similar.
- Previous experience in supervising complex operations, focusing on optimization and process improvement.
- Experience managing large teams (ideally between 50-70 people).
- Ability to plan, execute, and lead operational projects from design phase to implementation.
- Analytical skills to make data-driven decisions and a results-oriented approach to efficiency.
- Knowledge of data tools, CRM, and project management software, such as Hubspot, Salesforce, PowerBI, ClickUp, Asana, and Holded.
- Indefinite contract.
- Negotiable salary based on experience.
- Bonus based on team objective fulfillment.
- Offices in Santa Cruz de Tenerife.
- Remote work: 2 days a week.
- Intensive hours every Friday of the year.
- Continuous training.
- Team-building activities.
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