Technical Support Specialist

hace 6 días

Madrid Centro, Madrid, España samara A tiempo completo

About Samara

We are a high-growth startup that prioritizes people and the planet. Our team is constantly growing, and we are looking for an IT Specialist to join our tech team. You will play a crucial role in supporting the hardware and software needs of the company.

Job Overview

We are seeking an IT Specialist who will play a pivotal role in managing and maintaining our IT infrastructure. This role involves handling hardware and software inventory, managing permissions and licenses, setting up new equipment, and ensuring a seamless onboarding process for new hires. You will also be responsible for troubleshooting IT issues, managing vendor relationships, and maintaining the tools developed by Samara.

Key Responsibilities

  1. Inventory Management: Maintain an up-to-date inventory of all hardware and software.
  2. Access Management: Oversee the management of permissions and licenses across the company.
  3. Account Creation: Create new user accounts and manage access rights.
  4. Onboarding Setup: Prepare and set up equipment for new hires, including operating system installations.
  5. Offboarding Execution: Manage the offboarding process for departing employees.
  6. Hardware Procurement: Purchase new hardware and manage warranties and technical support conversations.
  7. Tool Maintenance: Perform maintenance tasks for tools developed by Samara.
  8. Password Management: Enforce proper usage of 1Password across the team.
  9. System Updates: Ensure all equipment is properly updated and maintained.
  10. IT Helpdesk Requests: Handle and resolve IT helpdesk requests efficiently.
  11. Vendor Management: Manage relationships with phone providers and other technology vendors.
  12. Office Setup: Lead efforts to have a functional and connected office that maximizes productivity.
  13. Work closely with cross-functional teams to develop and implement new features and enhancements.
  14. Stay up-to-date on emerging technologies and trends to inform future development and innovation.
  15. Be ready to take on any mission and get involved in the running of the business.

Requirements

Fluency in both Spanish and English is a must. The office serves as your operations center, housing all necessary hardware. Face-to-face interactions are essential for effectively addressing day-to-day IT challenges. We are only considering candidates who can commute to the office daily.

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