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Senior Support Manager and Office SysAdmin Lead
hace 2 meses
Job Summary
We are seeking a highly experienced and skilled Senior Support Manager and Office SysAdmin Lead to join our team at Univr. As a key member of our technical support team, you will be responsible for leading a team of support specialists in resolving technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.
Key Responsibilities
- Lead and mentor a support team responsible for resolving software, hardware, and staff process issues at client venues.
- Prioritize and manage support requests, ensuring timely and effective resolution.
- Create and update user manuals for local teams managing experiences.
- Collaborate with development and QA teams to escalate and address complex technical issues.
- Document issues and provide reporting to project managers and product and content teams.
- Develop best practices for technical support and systems administration.
- Act as a point of contact for high-level technical escalations and engage with clients to ensure satisfaction and resolution of issues.
- Collaborate with product and studio teams to gather client feedback for continuous software and content improvement.
- Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
- Implement and enforce security measures to protect company data and ensure compliance with industry standards.
- Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
- Identify opportunities for system optimization and implement improvements to enhance overall performance.
- Conduct regular performance evaluations and provide guidance for professional development to both support and sysadmin teams.
- Drive initiatives for continuous improvement in both support and sysadmin functions, identifying areas for process enhancement and efficiency.
Requirements
- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
- Strong leadership skills with experience managing technical teams.
- In-depth knowledge of Unity and VR technologies.
- Solid understanding of IT infrastructure and systems administration.
- Excellent communication skills with the ability to engage with clients and internal stakeholders.
- Excellent level of Spanish.
- At least intermediate level of English.
What We Offer
- A young, international, and dynamic work environment that is constantly growing.
- The chance to work on cutting-edge experiences.
- Work with talented people who are industry pioneers.
- Opportunities to experiment with innovative technologies.
- A competitive salary based on knowledge and experience.
- Breakfast, fruit & snacks.
- Beach volleyball on Tuesdays (during the summer).
- Creative retreat with the whole team.
- Frequent cultural and leisure activities.
