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SAP Business Technology Platform Customer Success Partner
hace 2 meses
SAP is seeking a highly skilled and experienced professional to join our Business Technology Platform (BTP) Customer Success Partner team as an Acceleration Team member. As a key member of our team, you will play a critical role in providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP portfolio.
Key Responsibilities- Proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services.
- Coordinate activities with the Account team to drive alignment across SAP and customer resources.
- Analyze customer technical needs and execute activation plans for assigned customers.
- Instruct and prepare customers to make the best use of the solution, in alignment with their project goals, SAP strategy, and roadmap.
- Act as a voice of the customer to internal SAP stakeholders.
- Collaborate with colleagues from various groups, including Cloud Success Services, Account Teams, Product Management, Support, Services, Partners, etc.
- Broad understanding of Integration, Application, Data, Infrastructure, and Security technology domains in the enterprise software world.
- Professional knowledge of cloud software solutions and cloud delivery models.
- Ability to understand and consult on solution architectures.
- Strong communication, analytical, presentation, and account management skills.
- Experience hosting and managing digital events with a broad international and multicultural audience.
- Strong customer service mindset and customer empathy.
- Ability to manage complex organizational dynamics both internally at SAP and externally with customers and partners.
- Continuous adaptability to unique business and cultural practices of each region/country.
- Strong sense of accountability.
- Ability to tailor, articulate, and clearly communicate messages relevant to each target audience.
- Understanding of SAP solutions portfolio and BTP services.
- Experience with one or more SAP Solutions, particularly S4/HANA.
- At least 3 years of experience working in the IT industry.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We are a cloud company with 200 million users and over 100,000 employees worldwide. Our culture is built on a highly collaborative team ethic and commitment to personal development. We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
