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Customer Service Representative Reus

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Reus, Tarragona, España Trivium Packaging A tiempo completo

At Trivium Packaging, we are shaping the industry through our ambitious transformation journey. As a key member of our team, you will play a vital role in building and upskilling our team, deciding where to play and how to win, and increasing financial performance by executing our Trivium Business System.

Key Responsibilities:

As a Customer Service Representative, you will be the vital point of contact for both internal and external customers, resolving issues and building strong relationships across various departments. Your key activities will include:

  • Managing the customer order process, including order entry, pricing, delivery, and order status updates.
  • Handling all communication with customers about orders, deliveries, and invoices.
  • Actively supporting the Sales team by tracking and challenging Forecast accuracy.
  • Addressing escalations with local supply chain if order prioritization is needed.
  • Updating prices in SAP and increasing customer satisfaction by creating and maintaining positive customer relationships.
  • Providing accurate customer demand planning forecast to support optimized production planning.
  • Supporting our customer creation process and involvement in the Litho design creation process.

What We Offer:

As a valued member of our team, you will enjoy a supportive work environment, opportunities for development and training, autonomy and accountability for areas of responsibility, and opportunities for future career development within a well-established multinational company that values inclusivity, diversity, and integrity.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Professional customer service skills and training.
  • Good knowledge of Spanish, English, and German (C1 level).
  • Good knowledge of MS Office.
  • Willingness to travel (some travel may be required).

Experience:

2-4 years of experience in customer service or sales support roles, with strong knowledge of SAP or equivalent ERP systems, and a clear affinity with using software like CRM (Sales Force) or equivalent and MS Office.

Competencies:

We are looking for a team player with strong analytical skills, a result-driven approach, and the ability to recognize problems, describe, and implement solutions. You should be willing and able to cooperate with customers, managers, and colleagues, and have a sense of responsibility, care, high accuracy, and reliability.