Customer Service Representative

hace 4 semanas


Reus, Tarragona, España Trivium Packaging A tiempo completo
Job Title: Customer Service Representative Reus

Trivium Packaging is a global leader in metal packaging with a strong commitment to sustainability. We are seeking a highly skilled Customer Service Representative to join our team in Reus, Spain.

Job Summary:

The Customer Service Representative will be responsible for managing customer orders, resolving issues, and building strong relationships with internal and external customers. This role requires excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Manage customer orders, including order entry, pricing, delivery, and order status updates.
  • Handle all customer communication regarding orders, deliveries, and invoices.
  • Support the Sales team by providing accurate customer demand planning forecasts and optimizing production planning.
  • Address escalations with local supply chain teams and update prices in SAP.
  • Increase customer satisfaction by creating and maintaining positive customer relationships.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Professional customer service skills and training.
  • Good knowledge of Spanish (C1), English (C1), and German (C1).
  • Good knowledge of MS Office and SAP or equivalent ERP systems.
  • 2-4 years of experience in customer service or sales support roles.
What We Offer:

Trivium Packaging offers a supportive work environment, opportunities for career development, and a competitive salary and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company values inclusivity, diversity, and integrity, and we strive to create a workplace where everyone can thrive.



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