Customer Service English or German
hace 1 mes
**Customer Service Representative with Excellent German or English Skills**
We are a leading online seed shop with our own brand, and we are seeking outstanding, friendly, and highly motivated customer service representatives. As part of our team, you will provide high-quality, professional service to our B2C and B2B customers, helping them resolve pre
- and post-sale issues and answering various inquiries about our products.
**Your Responsibilities**:
- Responding to customer inquiries via a ticket system or chat in German, English, and Spanish
- Managing messages on social media platforms
- Taking ownership of customer concerns and ensuring complete resolution, including regular reporting to management
**Your Qualifications**:
- Fluency in written and spoken German and/or English at C1 level is essential
- Experience in customer service
- Excellent verbal and written communication skills in English or German, along with strong interpersonal skills and a passion for working with people
- Strong attention to detail in planning, organizing, and executing tasks
- A high level of customer and service orientation
- Motivation and willingness to learn new things
- Proficiency in computer skills: Word, Excel, Outlook, etc.
- Ability to handle stress and remain calm under pressure
- Willingness to attend 3-4 international trade shows per year as part of our team to represent our products
**What We Offer**:
- An interesting and varied role in a young and innovative team
- Secure employment with a positive working environment
- Open communication structures
- 30 hours per week
- Social security-covered employment
**Terms**:
- Salary: €1,100 - €1,300 per month for 30 hours per week
- Working hours: Monday, Tuesday, Wednesday, and Friday from 09:00 to 17:00, with a 30-minute daily break
- Part-time position
**Salary**: €1,100 - €1,300 per month
**Expected working hours**: 30 hours per week
**Education**:
- Bachelor's degree (preferred)
**Languages**:
- German (advantageous)
- English (required)
- Spanish (preferred)
**Work Location**: On-site in Reus (Tarragona). This is not a remote job.
If you're a motivated and customer-oriented individual who meets these qualifications, we would love to hear from you
**Job Type**: Part-time
Pay: 1,100.00€ - 1,300.00€ per month
Expected hours: 20 per week
Application Question(s):
- Do you know what a seed shop is, and can you imagine working in this field?
- Do you live in the area around Reus/Tarragona?
- Can you speak English fluently and confidently?
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 1 year (required)
**Language**:
- Englisch (required)
- Spanisch (preferred)
Work Location: In person
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