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Bilingual Relocation and Back Office Specialist
hace 3 meses
Teleperformance Spain is seeking a Bilingual Relocation and Back Office Specialist proficient in French and Spanish.
Role Overview:
The Relocation team is dedicated to assisting clients who wish to transfer their existing fleet of corporate instruments to a new location. Given the technological complexity of our client’s instruments, they require specialized uninstallation, dismantling, and reinstallation by trained engineers. The logistics of transport must be handled by a company experienced in the packing and moving of sensitive equipment, ensuring that the new site is adequately prepared. Our client provides these services as a comprehensive package or on-demand.
Key Responsibilities:
- Evaluate and classify relocation requests based on geographical location, complexity, and urgency.
- Communicate with the designated Sales representatives to obtain further information when necessary.
- Utilize SAP CRM and various tools to pinpoint the exact product numbers of all machines scheduled for relocation.
- Engage with our logistics partners to provide them with the weights and dimensions of the customer fleet for transport availability and quotes.
- Reach out to Original Equipment Manufacturers for quotes on uninstalling and reinstalling third-party machines involved in the relocation.
- Secure necessary customs clearance documentation for relocations outside the EU.
- Assess and select the most suitable logistics offer.
- Evaluate and accept the Original Equipment Manufacturer's proposal.
- Draft an official offer and submit it to the responsible Service Business Manager for approval, utilizing current pricing lists.
- Upon receiving approval, relay the information to the responsible Sales representative for customer communication.
- Prepare Third Party Purchase Orders for external partners, including logistics providers or third-party vendors.
Qualifications:
- Experience in data management, quality assurance, and data cleansing.
- Fluent in French and Spanish, with a native or advanced proficiency.
- Proficient in English at a B2 level or higher.
- Experienced in using CRM systems.
- Strong verbal and written communication skills in the relevant languages.
- Demonstrated motivation and a customer-centric approach to problem-solving.
- Ability to take initiative, prioritize tasks, and manage time effectively.
- Applicants must reside in Spain.
Benefits:
- Full-time employment with a schedule from Monday to Friday, 9 AM to 6 PM.
- Remote work options available.
- Competitive salary of €20,200 gross per year, plus attendance bonuses.
- Referral Program: Incentives for referring friends (up to €2,000 based on language/project).
- Significant investment in employee development, including training in product knowledge, sales techniques, and personal skills enhancement.
