Vice President, Account Management
hace 2 semanas
About the CompanyPara presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth.As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey. This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams. This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers. Lead and develop a multi-disciplinary Client Success organisation spanning onboarding and implementation, technical support, and ongoing commercial relationship management.Coach and empower senior managers, setting clear expectations, performance standards, and accountability frameworks.Own client retention and expansion performance across all markets, including churn reduction, renewals, NPS, and upsell / cross-sell revenue.Partner closely with Sales on account planning, handovers, and commercial growth opportunities within existing customers.Maintain oversight of the expansion pipeline and personally engage in complex or high-value commercial discussions where required.Lead structured recovery plans for at-risk accounts, coordinating executive-level interventions when necessary.Strategic Account & Stakeholder ManagementBuild trusted, senior relationships with enterprise customers, including executive stakeholders and owners.Lead strategic business reviews with key customers, focusing on outcomes, performance, and future growth opportunities.Ensure new customers experience a smooth, fast, and high-quality onboarding process with reduced time-to-value.Drive strong product adoption through training, usage analysis, and structured success planning.Oversee service quality across all client touchpoints, introducing continuous improvement initiatives to enhance the overall customer experience.Serve as the internal voice of the customer, feeding insights into Product strategy, roadmap prioritisation, and commercial decision-making.Represent the business at industry events, customer forums, and executive briefings.Contribute to positioning the company as a credible, customer-centric technology partner within its sector.8+ years in senior Client Success, Account Management, or customer-facing leadership roles within SaaS or subscription-based businesses.~ Data-driven, structured, and process-oriented, with the ability to balance analytics with empathy.Excellent communicator, capable of managing senior stakeholders and navigating sensitive situations.Senior leadership role with direct influence on company strategy and customer outcomes. Competitive base salary with performance-linked bonus. Full-time, permanent position. Remote working model with access to regional offices and collaboration hubs. xsgfvud Strong culture of autonomy, trust, and professional development.
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Vice President
hace 1 semana
Madrid, España Apex Group Ltd A tiempo completoJoin to apply for the Vice President role at Apex Group LtdThe Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross‑jurisdictional services. We have over 13,000 employees...
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Vice President
hace 1 semana
madrid, España Apex Group Ltd A tiempo completoJoin to apply for the Vice President role at Apex Group Ltd The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross‑jurisdictional services. We have over 13,000 employees...
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Vice President
hace 7 horas
Madrid, España Apex Group Ltd A tiempo completoJoin to apply for the Vice President role at Apex Group Ltd The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross‐jurisdictional services. We have over 13,000 employees...
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Senior Vice President, Managing Director
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Madrid, España Apex Group Ltd A tiempo completoJoin to apply for the Vice President role at Apex Group Ltd The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross‑jurisdictional services. Department: Loan Agency...
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Madrid, España International Air Transport Association (IATA) A tiempo completoEmployment Type: Permanent Contract Duration: About the team you are joining Reporting to the Regional Vice President Europe, The incumbent will be responsible to provide him with high level administrative support. What your day would be like Provide high level administrative support to the Regional Vice President Europe; Responsible for the full...
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Vice President, Specialist Sales SME
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Madrid, España Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Vice President
hace 1 semana
Madrid, España Apex Group A tiempo completoYou can find out more about this in ourVice President page is loaded## Vice Presidentlocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: JR- The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to...
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Vice President
hace 2 semanas
Madrid, España Apex Group A tiempo completoYou can find out more about this in ourVice President page is loaded## Vice Presidentlocations:No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta oportunidad.Madridtime type:Full timeposted on:Posted Todayjob requisition id:JR-0019241The Apex Group was established in Bermuda in 2003 and is...
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Vice President
hace 2 semanas
Madrid, España Apex Group A tiempo completoYou can find out more about this in ourVice President page is loaded## Vice Presidentlocations: Madridtime type: Full timeposted on: Posted Todayjob requisition id: JR- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to...
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Senior Vice President, Managing Director
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Madrid, España Apex Group Ltd (UK Branch) A tiempo completoThe Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. Your career with us should reflect your energy and passion. Take the lead and we’ll give you...
