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IT Services Support Specialist, IT ServicesEnvíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.Job ID: 3147240 | Amazon Development Center (Romania) S.R.L.Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls, and online requests on behalf of Amazon employees worldwide.Candidates who are successful will be required to work on a rotational schedule, including weekends.The successful IT Support Technician will be customer‑focused, motivated by team success, innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. They will also be committed, flexible, and have a demonstrated ability to maintain high levels of productivity while ensuring quality support. The position is Remote by design, which may change as per business requirements. The technician must live within commuting distance of Bucharest to attend weekly meetings and office days.Key job responsibilitiesProvides comprehensive technical support to Amazon Corporate employees worldwide.Research, resolve, and respond to inquiries received via web chat, telephone calls, e‑mail, and ticketing system in a timely manner, in accordance with team standards.Diagnose and troubleshoot end‑user computing problems, including problem analysis, resource identification, testing of proposed fixes, and follow‑up to ensure resolution.Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.Informs customer of needed repairs and answers basic questions, ensuring that the customer understands and is satisfied with work completed.Follows all standard operating procedures (SOP) through the effective use of Knowledge Management.Manages a case count between 15–25 tickets.Manages concurrent support conversations.Acquires and maintains current knowledge of relevant support policies to provide technically accurate solutions to users.Assists with activities to triage and elevate any system or network outage to reduce downtime.A day in the lifeAs an IT Support Associate II, you will use your skills to support employees in resolving technical problems across a multitude of technical disciplines. Amazon has a collaborative, purposeful, and enthusiastic environment where we "Work Hard, Have Fun, Make History." On a typical day, associates might dive deep into understanding the root cause of a customer issue and consult with senior engineers. We believe in making technical support as painless as possible, implementing Operational Excellence best practices, and striving to automate manual processes.About the teamWe’re proactive problem‑solvers. We’re here to solve everyday tech challenges and remove stumbling blocks. At a higher level, we analyze complex processes and continuously strive for smarter ways to design, manage, and optimize. In short, we keep the tech side running smoothly so that Amazonians can get down to business.Basic QualificationsExperience with Linux and/or Windows Operating System support, including in‑depth understanding of one or both OSs, configuring, managing, or troubleshooting systems at scale.Experience troubleshooting and debugging technical systems, strong analytical skills, attention to detail, effective communication, and networking administration and troubleshooting.Experience in technical support or managing and troubleshooting network administration.Experience with computer hardware troubleshooting and repair.Preferred QualificationsCOMPTIA A+, N+, or Sec+ certification, or industry relevant certification (Linux+, LPIC‑1, or equivalent).Experience in a fast‑paced, dynamic organization.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. xsgfvud Posted:November 20, 2025 (Updated about 6 hours ago)Posted:August 19, 2025 (Updated about 7 hours ago)Posted:December 10, 2025 (Updated about 18 hours ago)Posted:December 10, 2025 (Updated about 18 hours ago)Posted:December 15, 2025 (Updated about 22 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
