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Were UserTestingthe leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process from ideation to launch. With the worlds strongest participant network AI-powered analysis expert services and seamless integrations we help companies eliminate guesswork align stakeholders and bring customer needs into sharp focus. Trusted by more than 3000 organizations worldwide including 75 of the Fortune 100UserTesting delivers measurable business outcomes reduces risk and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Lets build experiences people lovetogether. The Opportunity We’re looking for a hands‑on and approachable IT Support Specialist to join our Barcelona office. You’ll play a key role in keeping our global team connected and supported helping to solve technical challenges streamline onboarding and offboarding and contribute to projects that make our systems more efficient. This is a great opportunity for someone at a late‑entry or early‑mid level looking to grow their career in a global IT environment with enterprise‑level tools. You’ll be the go-to person for IT needs during Barcelona business hours working closely with colleagues across EMEA and the US. When you’re not handling live support requests you’ll jump into smaller scoped IT projects and keep our technical documentation and logistics running smoothly. Responsibilities Respond to IT support requests and upgrade urgent or complex issues to IT Managers especially during after‑hours incidents Own and execute onboarding and offboarding activities including
