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* >* Head of Account Management - Portuguese Market**The Role**We are looking for a **Head of Account Management** to lead and scale our Account Management function for the Portuguese market as part of our **Customer Experience (CX)** organization. Reporting to the **Global Accounts Senior Director**, you will work closely with fellow Area Managers and cross-functional teams to design and execute strategic initiatives focused on **upselling, retention, customer satisfaction, and activation** across our existing client base. This is a hands-on leadership role for someone who thrives in a dynamic environment, enjoys building high-performing teams, and is motivated by turning customer insights and data into measurable business impact. You will play a key role in shaping how we grow long-term value with our customers, while continuously improving processes, performance, and customer experience.
We are looking for a proactive leader who brings **ownership, strategic thinking, and innovative ideas**, and who wants to make a tangible impact on both the business and the people they lead.**What will you be doing:*** Drive the achievement of NDR targets* Hire and scale the team to support sustainable growth* Ensure team KPIs are consistently met and tracked* Translate customer feedback into actionable proposals for the Product team* Continuously analyze data to optimize and evolve internal processes* Support, develop, and motivate team members to maintain high performance**Your Profile*** 3+ years of experience in a people management role* Background in sales, upselling, or cross-selling* Strong analytical and problem-solving skills* Excellent interpersonal skills with the ability to influence and collaborate* Fluent written and verbal communication skills in Portuguese and English* Comfortable working in a fast-paced, constantly changing environment* Experience working with international teams* Proven ability to manage and prioritize multiple responsibilities**At Factorial, we’re building the leading business management software for companies of all sizes.** Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura. With over 1400 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration.
If you're excited to shape the future of business management technology, we’d love to meet you.**Our Values*** **We own it**: We take responsibility for every project. We make decisions, not excuses.* **We learn and teach**: We're dedicated to learning something new every day and, above all, share it.* **We partner**: Every decision is a team decision. We trust each other.* **We grow fast**: We act fast. xsgfvud We think that the worst mistake is not learning from them.**Perks of being part of our team*** High growth, multicultural and friendly environment* Alan private health insurance* Healthy life with Wellhub (Gyms, pools, outdoor classes)* Save expenses with Cobee* Language classes* Breakfast in the office and organic fruit* Nora discounts* Pet Friendly#J-18808-Ljbffr
