Customer Support Associate, AbeBooks

hace 2 semanas

Madrid, España AbeBooks A tiempo completo

The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French.Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.The Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers, through email support. We support buyers during their pre- and post-purchase experience and sellers through processing their customer orders and returns.The successful candidate has an immediate, distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, delight the customer in each interaction and contribute to a team environment.Key job responsibilitiesProvide prompt and efficient service to AbeBooks buyers and sellers by emailMeet and maintain exceptional performance metrics such as quality, productivity and first contact resolutionEscalate internal and external issues when necessary through the appropriate channelsActively seek solutions to simplify processes and improve the customer experienceA day in the lifeStrong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environmentDemonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customersExperience in a technical support process for web-enabled software products or servicesStrong prioritization and time management skillsAbout the teamAbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.Basic Qualifications6+ months of SDS Resolution Specialist experienceSpeak, write, and read fluently in EnglishPreferred QualificationsExperience working with changing priorities and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. xsgfvud Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr

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