Partner Support Associate

hace 6 horas

madrid, España OhioX, Inc. A tiempo completo

Partner Support Associate Job ID:   # of Openings: 1  Location: Remote - Poland (Additional: IT-Rome | ES-Madrid | PT) Overview The Partner Support Associate 2 provides responsive knowledge and proactive support to our global partners ensuring they have the tools resources and guidance needed to effectively sell, deploy and support the company's SaaS solutions. This position collaborates cross‑functionally with internal stakeholders to deliver on partner experience. Responsibilities Serve as the first point of contact for partner inquiries, providing timely and accurate responses. Manage and track partner cases in support systems, ensuring issues are resolved within established timelines. Collaborate with internal teams (Sales Ops Finance Legal Marketing Enablement) to resolve partner‑related challenges such as deal registration, commissions, training access and certification tracking. Identify trends in partner feedback to recommend process improvements and enhance the partner experience. Contribute to the creation and maintenance of partner FAQs, knowledge base articles and process documentation. Support quarterly partner reviews and reporting by collecting and validating data on partner performance and engagement metrics. Provide support to PBM and TSM teams to effectively manage partner communications and relationships. Maintain and update partner data in CRM and partner management systems to ensure accuracy and completeness. Basic Qualifications Bachelor's degree or equivalent experience. 1–3 years of experience in partner support, sales operations, customer support or a related role (preferably in a SaaS or technology environment). Proficient with Microsoft Windows and Office. Good oral and written communication skills with a professional demeanor and tact. Strong organizational, multi‑tasking and time‑management skills. Effective collaboration skills within team and across areas. Good Microsoft Excel skills. Facilitation and project management skills. Interpersonal skills to maintain rapport with team and external partners. Data gathering, interviewing, analytical and problem‑solving skills. Critical thinking and problem solving. Creative thinking to translate goals into new ideas and solutions. Self‑motivated and able to manage projects to completion with oversight. Thrives in a fast‑paced, deadline‑driven environment. Excellent attention to detail. Ability to influence, motivate and mobilize team members and business partners. Skillful in engaging, informative and compelling presentations. Handle sensitive information with discretion and tact. Establish rapport and gain trust, effective at consensus building. Independent and team‑oriented work style. Knowledge of systems administration. Knowledge of Microsoft operating systems and products. Up to 20% travel required. To apply, please visit our careers page. #J-18808-Ljbffr

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