Customer Support

hace 2 semanas

Girona, España Megamo A tiempo completo

Megamo is an international bicycle brand in full expansion, and we are looking for a Customer Support & Technical After Sales Specialist to support our Italian and English-speaking markets and distributors.

This is a strategic role that combines customer service, technical after-sales support and operational coordination.

If you are passionate about cycling, have strong technical skills, and enjoy helping customers and international partners, we want to hear from you

Responsibilities:

• Provide support to customers, distributors, and sales representatives in Italian and English.

• Resolve after-sales incidents efficiently and professionally.

• Offer technical support related to mechanics, warranties, spare parts and product setups.

• Maintain and update technical documentation and spare parts databases.

• Coordinate with the international sales team on operations, orders, deliveries and commercial needs.

• Manage orders, stock availability, inquiries and day-to-day support for the Italian and international markets.

• Participate in training sessions for technical and commercial teams in different markets.

Profile Requirements:

• Previous experience in customer service and after-sales support.

• Strong technical knowledge of bicycles (MTB, road, gravel, e-bikes).

• Fluent Italian + English (Spanish and other languages will be valued).

• Communicative, proactive, problem-solving and results-oriented mindset.

• Strong organizational skills, attention to detail and continuous improvement mentality.

• Experience using B2B platforms and digital tools.

• Residence in Girona or nearby areas (100% on-site position).

What we offer:

• A key position within a fast-growing international brand.

• A young, dynamic and cycling-passionate work environment.

• Participation in strategic projects, product launches and global expansion.

• Real opportunities for professional development.

• Competitive conditions and long-term stability.

• Immediate incorporation.

Ready to join a brand in full international expansion?

👉 Send us your CV and become part of the Megamo universe

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