Junior Account Manager Digital Sales

As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.

Responsibilities:

- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.

Junior Account Manager Digital Sales (Dutch speaking)
Barcelona

Job Function: Sales

The role:

As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining coverage across all accounts. Your role is key in building trust, ensuring satisfaction, and identifying growth opportunities.

Responsibilities:

- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.

What we need to see from you:

- Fluent in Dutch and English
- Passionate about Sales and about looking for Excellence in customer satisfaction
- Experience in selling Technology: Products, and Services
- Strong Verbal Communication and Negotiation Skills
- Customer Onboarding and Handling Expertise
- Escalation Management Proficiency
- Request Tracking and Collaboration Skills
- Ability to convert Business Problems to Technical Solutions
- Continuous Learning Orientation
- Fluent in Italian and English
- As a culture-first organization, being together is how we learn and grow. We come together in person several days per week for collaboration, support, and to have some fun.

What We Offer:

- Flexible Timing, Hybrid model & reduced days on Summer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- A chance to be part of our new Sales Hub in Barcelona.

Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. We help clients migrate and modernize workloads and applications, and optimize software and cloud changes, unlocking technology value. With 9,200 employees, we deliver a portfolio of 7,500 software brands across ninety countries. Headquartered in Switzerland, listed on the SIX.

Account Manager

Full-time | Permanent | Location: Barcelona | Start: from August

Exciting news SoftwareOne is creating a new Digital Sales Hub for EMEA in Barcelona.

We seek an exceptional Senior Account Manager for WEST EMEA, part of a talented global team, driving revenue growth.

Our culture emphasizes our people—passionate, values-driven, customer-focused, and collaborative. We believe empowering our people is key to our success, as Patrick Winter, Founder, states.

Success at SoftwareOne is about delivering value to customers, the business, and colleagues. We foster an environment of respect, inclusion, and opportunity, welcoming applicants from all backgrounds and abilities. For accommodations during recruitment, contact reasonable.accommodations@softwareone.com. All shared information is handled confidentially, respecting GDPR.

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