B2B Customer Experience Lead — Travel Ops

Hace 3 días

Barcelona, Cataluña, España Exoticca Jornada completa 36.000 € - 48.000 €/año
Exoticca in Barcelona is seeking a B2B Operations Coordinator – Customer Experience to support day-to-day performance and continuous improvement of our B2B support operations, ensuring a high-quality experience for Travel Advisors. You will oversee productivity, quality, service levels, and KPI monitoring, while guiding and supporting your team to meet customer expectations. Rotating shifts from 09:00 to 18:00.