B2b Customer Experience Lead — Travel Ops

Hace 2 días

Barcelona, Cataluña, España Exoticca Jornada completa
Exoticca in Barcelona is seeking a B2B Operations Coordinator – Customer Experience to support day-to-day performance and continuous improvement of our B2B support operations, ensuring a high-quality experience for Travel Advisors.
You will oversee productivity, quality, service levels, and KPI monitoring, while guiding and supporting your team to meet customer expectations. Rotating shifts from 09:00 to 18:00.