Customer Representative
hace 3 semanas
Your main mission will be to ensure a quality remote customer relationship that meets expectations.
- Management of reservations (modification, cancellation or creation of new reservations)
- Manage the back-office of reservations (issuance, modification and cancellation of reservations)
- After-sales service (litigation and compensation management)
- Manage and manage the administrative process (invoicing, written communication, travel documents)
- In short, you are a customer advisor, Ambassador of customer satisfaction
- By what means?- We offer:
- Full-time (39 hours/week) and long-term contract
- Schedule (rotative): Monday - Saturday from 09:00 to 18:00- Salary: 17.000 euros gross/year + up to 4.800 euros gross/year
- Internal Development Program
- Opportunity to join an international team
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
**Requirements**:
- Yourself With interpersonal skills, good listening skills and a sense of service
- Bilingual Flemish/Dutch + fluent in French.
- We will appreciate you as caring, empathetic, curious and dynamic
- A good team spirit, a taste for challenges and challenges will come in handy on a daily basis
- You demonstrate good oral and written expression.
- You demonstrate an ability to adapt.
- You must be IT literate in order to easily handle our tools.
- Previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo) is a plus.
Come join us to contribute to our collective success-
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-006756-1-BELGIUM
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