Customer Representative

hace 4 días

Malaga, España Webhelp A tiempo completo

**Advisor**

**Location**
- Málaga, Spain**Language**
- German***

**Description**:
**Customer Representative - German Market**

**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for** Customer Representative - German Market **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Great office location in Malaga
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As a **Customer Representative **in our team, you will:

- Be responsible for handling all support before, during and after travel related questions for Business customers
- Make new flight reservations in Amadeus
- Change already existing reservations in Amadeus
- Check rules and regulations for tickets regarding cancellation/change etc.
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
- Accurately logging all interactions via Client’s Contact Management System
- Achieve call center metrics as defined by the Supplier
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Communicate positively with team members, customers, and other partners
- Escalate issues to the appropriate department according to Client’s Procedures

**We’ll be a great match if you**:

- Are native or proficient in German and English
- HS Diploma or equivalent
- Travel business experience
- Ticketing skills / IATA - nice to have
- Amadeus reservation skills
- Preferably previous experience in a customer service role within Travel Industry
- Excellent customer service skills
- Strong written, verbal and organizational skills
- Passion for customer care
- User-level knowledge of computer technology, personal computer or other devices such as tablets, smartphones etc.
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

RRQ23-004501-1-GERMANY

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